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Externalisation of a story

By |August 7th, 2010|Categories: Uncategorized|

Something interesting happens when you ask someone to share an experience (narrative) AND then ask them to tell you what that story means. Often you'll find that the interpretive layer that a storyteller will construct about their story covers more than what the story itself addresses. The danger of taking a story at face value is emphasized because of this dynamic. Try and visualise what happens here ... Someone tells a story of an experience that they, or someone they [...]

Article: Exploring the science of involved citizenship

By |August 6th, 2010|Categories: Uncategorized|

The Water Research Commission have been a long standing client of ours. Typically investing in technical water research, the WRC have been venturing out more into social science research and our narrative methodology has been a nice fit in that strategy. Our main project with the WRC is investigating the dynamics of stakeholder engagement. The study site is down in George, where we have a Masters student (Aner Vlok) assisting us. We recently ran a series of knowledge dissemination workshops [...]

Story-sense amongst different cultures

By |July 29th, 2010|Categories: Uncategorized|

When presenting, one has to be certain you are okay with receiving questions when you tell the audience you would like the presentation to be a two-way conversation. This was the case for me today. I was speaking to the Cape Town chapter of the SA Organisational Development Network, focussing on our approach to Narrative Change Management. What should have been a 60 minute talk turned out to be a 2.5 hour discussion. A large focus of my presentation was a [...]

Dave Snowden is in South Africa in August

By |July 22nd, 2010|Categories: Uncategorized|

Prof Dave Snowden's annual visit to South Africa will happen in August this year.  He will be in SA from around the 12th to the 25th of August, mostly lecturing at the University of Pretoria. He does have limited time available between lectures, so if anyone would like to book some of his time for meetings or to present a workshop, please let us know. We will be conducting a one day workshop on Complex Approaches to Impact Measurement where [...]

The power of African Fractals

By |July 19th, 2010|Categories: Complexity|Tags: , , , , |

We often laugh at the perceptions people have of Africa and her people, like the one that we still have wild animals roaming the streets of Johannesburg.  Hopefully the thousands of visitors that came to South Africa for the 2010 Soccer World Cup will dispell that myth once and for all.  Another persistant (and more worrying) perception seems to be that African culture and intelligence is inferior to those of Western nations.  Most people still think that the various Europian [...]

Ineffective Knowledge Transfer Hindering Business Continuity

By |July 14th, 2010|Categories: Uncategorized|Tags: , , , |

The state of rampant change in our organisations limits the ability to establish efficient business continuity – Aiden Choles Our organisations are operating in the midst of concurrent change. In this case we are referring more to internal changes that are constantly occurring within organizations, changes such as new employees expanding our teams, stuff turnovers, shifts in management and also mergers between companies. These changes have become common in the business environment but yet remain a hiccup to most of [...]

Incentives – why they almost never work

By |July 7th, 2010|Categories: Complexity|Tags: , |

In most organisations we engage with, the first thing that is considered whenever a behaviour change is required is an incentive scheme.  If we need better customer experience ratings, let's incentivise the front-line staff; if we need people to share knowledge, let's link that behaviour to their KPA's; and so on, and so on. The problem is that incentives almost never have the desired impact, in fact, often quite the opposite.  We often refer to Goodhart's Law: When a measure becomes [...]

Why BP’s engineers should take a break

By |July 2nd, 2010|Categories: Cognitive Edge, Cognitive Edge, Cognitive science|Tags: , |

One of the most enjoyable parts to many of our workshops is watching the reaction of people who fail to see a very obvious gorilla in a video clip because we told them to focus on counting basket balls being passed between two teams of players.  I'm not going to link to the video, because more and more people have already seen it and it spoils our fun! A recent post on Jonah Lehrer's Frontal Cortexexplains this phenomenon in a very [...]

The Narrative Lab presents: Wisdom Continuity “The Pain of Knowledge Transfer” #WisCont @WContinuity

By |July 1st, 2010|Categories: Uncategorized|

What is the TNL Tweetchat about? Once a month, The Narrative Lab hosts what is called a TweetChat, a fun, engaging way to collaborate and discuss a variety of topics using Twitter. Our upcoming topic is "What impact have you seen the retirement or resignation of experienced employees have on your or other organisation's business continuity?" Who should be joining in the discussion? This is a call to all leaders, practitioners and interested individuals around Narrative and Knowledge to join [...]

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