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Ineffective Knowledge Transfer Hindering Business Continuity

The state of rampant change in our organisations limits the ability to establish efficient business continuity – Aiden Choles Our organisations are operating in the midst of concurrent change. In this case we are referring more to internal changes that are constantly occurring within organizations, changes such as new employees expanding our teams, stuff turnovers, shifts in management and also mergers between companies. These changes have become common in the business environment but yet remain a hiccup to most of [...]

The KM contradiction

I've been pondering the concept of Knowledge Management (KM).  Experts in the field such as Dave Snowden have long been debating whether or not KM has outlived it's purpose.  Many people wonder if it ever had a real value proposition, as there are many large organisations who spent millions on KM, but received very little of the value they anticipated.  In part this is due to the unfortunate confusion of Knowledge Management with Information Management as well as the over-focus on IT [...]

Unconscious Incompetence

We all know them, people who think that they are experts on a certain topic (in extreme cases on all topics!) when in fact they know very little.  I recently found out that there is actually a name for this - it's called the Dunning-Kruger effect which is defined as: "the phenomenon wherein people who have little knowledge think that they know more than others who have much more knowledge" It's named for Justin Kruger and David Dunning who first demonstrated the phenomenon [...]

HARNESS-ing Knowledge

One of the Cognitive Edge methodologies that Sonja and I have found to be building up a nice head of steam in South Africa is ASHEN. The process of eliciting the Artifacts, Skills, Heuristics, Experience andNatural Talent in the Knowledge Transfer realm has been very valuable – especially when one considers the challenges of knowledge transfer across generational gaps. We have begun to wonder though if the methodology might be expanded on to include elements that make for a greater depth in capturing [...]

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