retention

"I have yet to find the man, however exalted his station, who did not do better work and put forth greater effort under a spirit of approval than under a spirit of criticism." ~ Charles M. Schwab We often conduct narrative based culture audits in organisations, and more often than not, one of the key patterns we find is negativity around leaders who don't acknowledge the effort of their employees. In South Africa, where skills shortages and high staff turnover create headaches [...]