complexity narrative

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Safety stories

I picked up on this post by Boudewijn Bertsch on the Cognitive Edge guest blog. It is an excellent narrative acount of how stories can be used to address safety issues in organisations. In many organisations, safety has become an administrative issue - when an incident occurs, a standard process is followed, and once all the boxes have been checked, it is filed away. Often, no attempt is made to make sense of what happened, or learn from the incident. While this continues [...]