The Narrative Fallacy

One of the anecdotes I'll tell in support of using narrative techniques within the organisational culture realm is this one, gathered from an anecdote circle in the banking sector: A client relationship manager needed to meet face-to-face with a client regarding a query on his account. This client had a reputation in the business for being grumpy, insolent and very volatile. Knowing this, she asked her manager to accompany her into the meeting ... for backup. During the course of [...]