The paradox of listening to your staff in a Fast & Slow world

The debate. I had a heated exchange with a client last year about how quickly an organisational culture changes in medium to large organisations and whether relying on an annual staff survey as the main dose of engagement and culture insights was optimal for leadership and employees. Her position was that culture changes slowly, taking multi-year cycles to bear fruit from change and transformation journeys. Based on this premise, she was quite comfortable with running a staff engagement survey once every 12 to 18 [...]